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Return Policy
Thank you for shopping at Divorah.com. We strive to provide you with the best online shopping experience and offer high-quality jewelry products. However, we understand that there may be occasions when you may need to return or seek a refund for a purchase. Please read this policy carefully to understand your rights and options.
- 1.1 Eligibility for Returns
We accept returns on jewelry products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any jewelry that shows signs of wear, alteration, or damage will not be accepted for return. - 1.2 Return Process
To initiate a return, please follow these steps:
1. Contact our customer support team via [email/phone] within the specified return period, stating your order number and the reason for the return.
2. Our customer support team will provide you with detailed instructions on how to proceed with the return.
3. Pack the item securely in its original packaging, including any accessories or documents that came with it.
4. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs. - 1.3 Inspection and Refund
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If the item passes the inspection, we will process your refund within 15 business days. The refund will be issued in the original payment method used for the purchase. Please note that shipping charges, if applicable, are non-refundable.
