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Frequently Asked Questions

Have Any Questions?

We hope that you will get answers to the common questions that arise in your mind on this page. Apart from this, if you have any other question in your mind, then write to us by clicking on the link given below.

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  • We’re not a giant conglomerate. We are family-started and family-run, with generations of experience in gemstones. Bringing color into people’s lives brings us joy. 
  • We manufacture all our jewelry by hand in our own studios.
  • We know you have a creative soul, so we let you choose the stone, style, setting and metal of your jewelry piece.
  • We love our customers, which is why we have 24/7 live customer service. And why we have thousands upon thousands of great reviews.
  • We deliver value. Because you’re buying direct from manufacturer, you pay 30-40% less than on sites that don’t control their production. What’s more, if any GIA-trained and accredited appraiser says that a piece you bought from us isn’t worth 25% more than what you paid, you get the purchase price* back, plus 10 percent. How’s that for standing behind what you sell!

We make everything we sell. Even better, we make it by hand. The artisanal crafting happens in India. We chose these locations because each geography is known for special skills.

As soon as your order is submitted, you’ll see a unique order number on the success page. That’s your sign.

We want your unboxing experience to be special, but we don’t want the package to attract undue attention. That’s why we ship all our orders in secure, nondescript packages. Inside, you’ll find your jewelry in a gorgeous Divorah box that’s perfect for gifting or storage.

Sure, you can do that. If it’s a US delivery, place your order on the US website. For other countries, you can either use the local website or the US website.

Of course! You can add your gift message at the time of checkout.

No, we don’t. But our packaging is pretty giftable. In fact, it’s another thing our customers keep raving about.

At present, we don’t offer an option to choose the free gift. But don’t worry, all our jewelry gifts are equally pretty.

When you place an order, your payment provider reserves the amount for us. We only take the money for the item once it’s shipped. If you cancel the order before that, your bank or card issuer should release the amount to you within 5-7 working days.

It’s free within the U.S., if you choose standard shipping. We also ship international orders for free if they are over $300. All shipments are insured and risk-free. We fully insure your package from the moment it leaves us to when it arrives at your door.

Yes, we do. In fact, we ship to over 64 countries worldwide for free, if the order is over US $500. If it’s under US $300, there’s a charge of US $40. You’ll also need to pay the local import duties/ taxes as applicable in the country of import.

For the most part, we use UPS, FedEx and DHL for all orders. In rare cases, we use USPS for US orders.

It’s Usaually takes 5-7 working days to ship your order.

Although we make every effort to guarantee that your jewelry arrives on schedule, we are not responsible for weather-related delays or natural disasters, which could cause your delivery to be delayed.

Occasionally, it could be our quality checks that require more time.

Shipments to APO, FPO, and DPO addresses go via the US Post Office and may take up to three weeks to reach their destination.

Nobody should experience it, in our opinion. You should not be concerned, though, in case it does. We will assume full responsibility if your package gets lost in transit because ours is properly insured. Typically, it takes the carrier 8–10 working days to look into the matter and declare the shipment lost.

Tell us about your shipment, and we’ll work with you to expedite the remaking and shipping of your jewelry.

Every piece of jewelry is fully insured and all deliveries are made to a physical business or home address only.

For added security, an adult signature is required for all Angara items/orders.

Our website uses rendered images of our products. You get a different kind of buying experience using render images. The gemstones in the pictures may not exactly match the real gemstone in terms of quality. However, we only provide you the finest jewels.

We’re not pleased if you’re not happy. It is therefore encouraged that you replace your purchase or return it for a complete refund if you are not entirely satisfied. You have thirty days to complete that task, albeit we’ve extended it during the holidays.

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